Booking Your Stay
Frequently Asked Questions
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What is the cancellation policy?
We understand that things happen and you may need to cancel your upcoming appointment at Spa InterContinental. A 24-hour notice is required for any cancellation or rescheduling of a single service. We require 48 hours notice for two scheduled services or more. All group bookings at the spa require a 72-hour notice. Please note that full charges will be applied to your credit card if you cancel your appointment without the minimum notice and all appointments booked within the 24-hour period will also be subject to the same cancellation policy. No-shows will be charged 100% of the full treatment price.
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What is needed to reserve a spa appointment?
To reserve a spa appointment, a credit card is required to guarantee the reservation due to our cancellation policy. It will not be charged until services are rendered, but it will pre-authorize the card. You can select to use another payment method at check out. We accept most major credit cards including Visa, MasterCard, American Express, and Interac.
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Are gratuities included in the cost?
No, gratuities are not included in the cost of services and are at the discretion of the guest. Customary gratuities range from 15-20% of the service cost. Anything is appreciated. If you are satisfied with your services, we'd love to hear about it and invite you to leave your review on TripAdvisor or Yelp.
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What if I am late for my appointment?
We will try to accommodate late arrivals as much as possible, but services will finish at the scheduled time so as not to delay the following guest. Full charges will apply. If you need to cancel or reschedule your appointment, we kindly ask that you give us a minimum of 24 hours notice to cancel or reschedule a single service; 48 hours notice is required to cancel or reschedule a group or treatment package.
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Are there age restrictions for booking and receiving a spa service?
All spa guests must be over the age of 13. Anyone under the age of 18 will require parental consent, signed on a health intake form, and accompanied by an adult. We offer many services suitable for teens including an Express Facial and Mani/Pedi Services.
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How do you accommodate allergies or special requests?
Please inform the spa staff of any allergies at the time of booking and at arrival so we can make sure it can be accommodated. If you have a preference on what gender your spa attendant is, please mention at the time of booking as well and we will do our best to accommodate. There are no substitutes for any spa service packages
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Can I book a spa service online?
You can visit https://na.spatime.com/ictc1400/4835215/home to book your SPA appointments!
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Do you offer massage therapy receipts?
We can provide an insurance receipt for any Registered Massage Therapy Service, as long as it is not paid for by a gift certificate or gift card. These are guidelines set out by the College of Massage Therapists of Ontario. If you wish to have an insurance receipt, please consider using a different method of payment such as credit or debit card.
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What types of payment do you take?
Spa InterContinental accepts most major credit cards including Visa, Mastercard, American Express, Debit, Cash (US & CDN Currency). Should you need to visit a bank or currency exchange, we are steps from various branches including two at the Eaton Centre. You can also purchase Spa InterContinental gift certificates for convenience.
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Does Spa InterContinental offer free parking?
We now offer complimentary valet parking for all Spa guests for up to 3 hours. Please contact the Spa directly at 416-646-5838 for more information.