Check-in at the InterContinental Toronto Centre begins at 3:00 pm and check-out is at 12:00 pm. If you arrive earlier, please contact the front desk to see if we have your room available for an early check-in. If you must check-in before 12 pm, there is $30 fee; early-arriving guests may leave bags with us and enjoy our world-class amenities and services while waiting.
Yes. If you arrive at the InterContinental Toronto Centre before 3:00 pm, check with the front desk to see if your room is ready. If so, there is a $30 fee to check in before 12:00 pm, upon availability. We will gladly store your luggage while you explore the Toronto sights, as our hotel is steps from CN Tower, Ripley's Aquarium, Scotia Bank Arena, and plenty of other top attractions to entertain you until your guestroom becomes available.
We understand that things come up, so if you need to check-out of the hotel before your scheduled departure date, please contact the front desk as soon as possible. There is a $75 fee for an early departure for rooms that have not been prepaid. To avoid fees, please give notice to the front desk before 12:00 pm, 24 hours before originally scheduled check-out time, so we can help accommodate you.
In order to park at InterContinental Toronto Centre, vehicles must be 6'3" and below to enter the garage. If you have an oversized vehicle, there are nearby lots in which to park. Please contact our front desk to inquire about parking your oversized car, truck, or RV before your arrival to make check-in as seamless as possible.
The 48-foot indoor saline pool and hot tub is located on the third floor of the hotel at Spa InterContinental. Relax and unwind before your spa treatment or at the end of a vigorous workout in our state-of-the-art fitness centre.
Yes, hotel and spa guests may use the changing facilities at Spa InterContinental. Towels and robes are provided by the spa for pool and spa use. Pool shoes are suggested around the spa area, as it may be slippery. If you have any further questions about the spa or to book an appointment, please contact Spa InterContinental directly.
Breakfast is served at Azure Restaurant & Bar starting at 7:00 am. The breakfast buffet is available until 10:30 am and the a la carte menu is available until 11:00 am. Room service also offers breakfast from 6:00 -10:30 am daily. Reservations are welcome via OpenTable for all parties.
Yes, standard internet service is complimentary to all IHG Rewards Club members. It is free to become an IHG Rewards Club member, and the perks are worth it. Join now and view all of the benefits, including points on each stay. Our front desk employees can also assist in creating a membership for you upon check-in.
Yes, the hotel does collect a deposit for every booking. For each night of your stay, the hotel will pre-authorize $125 from the credit card used at check-in, or collect a $300 deposit (cash or debit) or $500 deposit (for walk-in reservations) to guarantee incidental charges. If you have any questions about this or received a bill you wish to discuss, please contact us or stop by the front desk at any time.
Rollaway beds are available for rooms fitted with king beds, based on availability. The charge for a rollaway bed is $30 per night. Rollaway beds are not permitted in rooms with two beds. Please call ahead to request one so that it is available at check-in. Extra blankets and pillows will be provided as well.
Yes, mini-fridges are available for guest rooms and suites, based on availability. The charge for a fridge is $25 per stay. Please call ahead to ensure availability before arrival. Please contact the front desk during your stay if you'd like to add one.
There is no charge for breaking the tab off of the mini-bar. A charge will only be applied if an item is removed from the mini-bar each day. Feel free to browse the items - you only pay for what you consume.
The InterContinental Toronto Centre Hotel is 0.3 miles (200m) away from Ripley's Aquarium of Canada. We are literally across the street from the aquarium, as well as the CN Tower, Rogers Centre, and Union Station. Feel free to walk right over to the giant touch tanks hosting over 15,000 marine animals. We also offer a fantastic Ripley's special offer which includes two Anytime tickets to the aquarium during your stay.
The Scotiabank Arena is just two blocks away from the InterContinental Toronto Centre, precisely 0.3 miles (650 meters) away, close enough to hear the cheer of the crowds rooting for the Toronto Maple Leafs or Raptors.
Although we do not offer a brunch buffet, we do have a brunch a la carte menu available at Azure Restaurant & Bar. Our Breakfast buffet is offered 7 days a week from 7:00 - 10:30 am on weekdays and 7:00 - 11:30 am on weekends.
Children 5 and under dine free of charge at the Azure Restaurant & Bar breakfast buffet. Kids aged 6-12 years eat at half-price ($14.75), with everyone aged 13 years or older eating at $29.95 (CAD). Feel free to peruse the buffet in person, or take a peek at our breakfast menu now to tempt your palate. Our Breakfast buffet is offered 7 days a week from 7:00 -10:30 am on weekdays and 7:00 - 11:30 am on weekends.
Our culinary team will try their best to accommodate any allergies and dietary restrictions that guests have. It is best to inform the wait staff of your needs prior to ordering. We do offer a variety of dishes for vegetarian and for gluten-free, but please note that we cannot guarantee that the food served is 100% allergy-free. For any additional questions, please contact the restaurant directly at (416) 597-8142.
While we don't offer afternoon tea or happy hour specials, every day is happy hour at Azure Restaurant & Bar. Savor signature martinis handcrafted with the best ingredients. Enjoy organic local beers and choose from an extensive list of thoughtfully selected brandy and wine. With pleasant lighting and a modern atmosphere, our lounge area is the perfect place to mix and mingle with friends or fellow guests.
Yes, we have two private dining rooms, Sapphire and Turquoise at Azure Restaurant & Bar, that can also be combined for larger parties of up to 80 guests. Featuring a contemporary atmosphere, attentive service, and modern Canadian cuisine, our intimate private dining rooms offer a premium experience for business dinners, receptions and all types of special events. Please contact Azure at (416) 597-8142 or email@example.com. Our sales team will contact you at their next available opportunity.
Azure Restaurant & Bar accepts most major credit cards including Visa, Mastercard, American Express, debit, and cash (US & CDN). Should you need to visit a bank or currency exchange, we are steps from various branches including two at the Eaton Centre. Check with the host if you have any questions on forms of payment prior to seating.
We understand that things happen and you may need to cancel your upcoming appointment at Spa InterContinental. A 24-hour notice is required for any cancellation or rescheduling of a single service. We require 48 hours notice for two scheduled services or more. All group bookings at the spa require a 72-hour notice. Please note that full charges will be applied to your credit card if you cancel your appointment without the minimum notice and all appointments booked within the 24-hour period will also be subject to the same cancellation policy. No-shows will be charged 100% of the full treatment price.
In order to reserve a spa appointment, a credit card is required to make the reservation. It will not be charged until services are rendered, but it will pre-authorize the card. You can switch the form of payment at the time of service. We do accept most major credit cards including Visa, MasterCard, American Express, debit, and cash.
No, gratuities are not included in the cost of services and are at the discretion of the guest. Customary gratuities range from 15-20% of the service cost. Anything is appreciated. If you are satisfied with your services, we'd love to hear about it and invite you to leave your review on TripAdvisor or Yelp.
We will try to accommodate late arrivals as much as possible, but services will finish at the scheduled time so as not to delay the following guest. Full charges will apply. If you need to cancel or reschedule your appointment, we kindly ask that you give us a minimum of 24 hours notice to cancel or reschedule a single service; 48 hours notice is required to cancel or reschedule a group or treatment package.
All spa guests must be over the age of 13. Anyone under the age of 18 will require parental consent, signed on a health intake form or accompanied by an adult. We offer mani-pedi options perfect for teens, and many acne facials like the Organic Oxygen Infusion Facial for teen guests.
Please inform the spa staff of any allergies at the time of booking and at arrival so we can make sure it can be accommodated. If you have a preference on what gender your spa attendant is, please mention at the time of booking as well and we will do our best to accommodate. There are no substitutes for any spa service packages
We can provide an insurance receipt for any Registered Massage Therapy Service, as long as it is not paid for by a gift certificate or gift card. These are guidelines set out by the College of Massage Therapists of Ontario. If you wish to have an insurance receipt, please consider using a different method of payment such as credit or debit card, or cash. Receive a 10% discount if you re-book for a future service upon check out.
Spa InterContinental accepts most major credit cards including Visa, Mastercard, American Express, Debit, Cash (US & CDN Currency). Should you need to visit a bank or currency exchange, we are steps from various branches including two at the Eaton Centre. Check with the host if you have any questions on forms of payment prior to seating. You can also purchase Spa InterContinental gift certificates for convenience.
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