[Skip to Content]Privacy Policy
A Check-in at the InterContinental Toronto Centre begins at 3:00 pm and check-out is at 12:00 pm. If you arrive earlier, please contact the front desk to see if we have your room available for an early check-in. If you must check-in before 12 pm, there is $30 fee; early-arriving guests may leave bags with us and enjoy our world-class amenities and services while waiting. 
A Yes. If you arrive at the InterContinental Toronto Centre before 3:00 pm, check with the front desk to see if your room is ready. If so, there is a $30 fee to check in before 12:00 pm, upon availability. We will gladly store your luggage while you explore the Toronto sights, as our hotel is steps from CN Tower, Ripley's Aquarium, Air Canada, and plenty of other top attractions to entertain you until your guestroom becomes available.
A We understand that things come up, so if you need to check-out of the hotel before your scheduled departure date, please contact the front desk as soon as possible. There is a $75 fee for an early departure for rooms that have not been prepaid. To avoid fees, please give notice to the front desk before 12:00 pm, 24 hours before originally scheduled check-out time, so we can help accommodate you.
A Valet parking at InterContinental Toronto Centre is available at a rate of $49 (CAD) for 24 hours, with in and out privileges. You may also pay by the hour at a rate of $15 (CAD) for shorter stays. Complimentary valet parking is included with some meeting packages and spa services, so please inquire ahead of time. 
A In order to park at InterContinental Toronto Centre, vehicles must be 6'3" and below to enter the garage. If you have an oversized vehicle, there are nearby lots in which to park. Please contact our front desk to inquire about parking your oversized car, truck, or RV before your arrival to make check-in as seamless as possible.
A The 48-foot indoor saline pool and hot tub is located on the third floor of the hotel at Spa InterContinental. Relax and unwind before your spa treatment or at the end of a vigorous workout in our state-of-the-art fitness centre.
A Yes, hotel and spa guests may use the changing facilities at Spa InterContinental. Towels and robes are provided by the spa for pool and spa use. Pool shoes are suggested around the spa area, as it may be slippery. If you have any further questions about the spa or to book an appointment, please contact Spa InterContinental directly.
A Breakfast is served at Azure Restaurant & Bar starting at 7:00 am. The breakfast buffet is available until 10:30 am and the a la carte menu is available until 11:30 am. Room service also offers breakfast from 6:00 -11:00 am daily. If you miss breakfast and are still craving your morning fix, there are plenty of cafes and diners within walking distance of our hotel. Azure is open for lunch and dinner as well until 10 pm. Reservations are welcome via OpenTable for all parties.
A Yes, standard internet service is complimentary to all IHG Rewards Club members. It is free to become an IHG Rewards Club member, and the perks are worth it. Join now and view all of the benefits, including points on each stay. Our front desk employees can also assist in creating a membership for you upon check-in. 
A Yes, the hotel does collect a deposit for every booking. For each night of your stay, the hotel will pre-authorize $125 from the credit card used at check-in, or collect a $300 deposit (cash or debit) or $500 deposit (for walk-in reservations) to guarantee incidental charges. If you have any questions about this or received a bill you wish to discuss, please contact us or stop by the front desk at any time.
A Rollaway beds are available for rooms fitted with king beds, based on availability. The charge for a rollaway bed is $30 per night. Rollaway beds are not permitted in rooms with two beds. Please call ahead to request one so that it is available at check-in. Extra blankets and pillows will be provided as well.
A Yes, mini-fridges are available for guest rooms and suites, based on availability. The charge for a fridge is $25 per stay. Please call ahead to ensure availability before arrival. Please contact the front desk during your stay if you'd like to add one. 
A There is no charge for breaking the tab off of the mini-bar. A charge will only be applied if an item is removed from the mini-bar each day. Feel free to browse the items - you only pay for what you consume.
A The InterContinental Toronto Centre Hotel is 0.3 miles (200m) away from Ripley's Aquarium of Canada. We are literally across the street from the aquarium, as well as the CN Tower, Rogers Centre, and Union Station. Feel free to walk right over to the giant touch tanks hosting over 15,000 marine animals. We also offer a fantastic Ripley's special offer which includes two Anytime tickets to the aquarium during your stay. 
A The Air Canada Centre is just two blocks away from the InterContinental Toronto Centre, precisely 0.3 miles (650 meters) away, close enough to hear the cheer of the crowds rooting for the Toronto Maple Leafs or Raptors.
A Yes, the InterContinental Toronto Centre offers valet parking to all hotel guests and their guests. The hotel's valet parking rate is $49 (CAD) for 24 hours (with in and out privileges.) You may also pay by the hour at a rate of $15 (CAD) for shorter stays. Complimentary valet parking is included with some meeting packages and spa services so please inquire ahead of time.
A There are multiple options for currency exchange near the InterContinental Toronto Centre Hotel. The Toronto Eaton Centre offers two currency exchange places located on levels 1 and 2. There is also a Calforex Toronto Currency Exchange located at 290 Queen Street West. If you need help or have any questions, please feel free to ask our concierge team located in our lobby.
A While the InterContinental Toronto Centre Hotel is not directly connected to the PATH from the hotel, we are directly attached to the Metro Toronto Convention Centre, which connects to the PATH. We are also just steps from Union Station, Toronto's transportation hub. 
A The InterContinental Toronto Centre is an 8-minute walk to King Street West, which features the following recommended restaurants: Kit Kat, Luma, Los Colibres and more. Of course, we'd love for you to dine with us at Azure Restaurant and Bar for breakfast, lunch, and dinner, but we understand if you'd like to check out some of Toronto's innovate culinary scene. As we are located in the heart of downtown, the choices for delectable eateries ranging from upscale to casual cafes are endless. For a detailed list of restaurants please stop by our concierge desk located in the lobby of our hotel. 
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 All major banks are located within a 5-10 minute walk of the hotel, located near Toronto's Financial District, including:

  • TD Canada Trust: 15 York Street
  • CIBC: 100 University Avenue
  • RBC: 155 Wellington Street
  • BMO: 200 King Street Wes
  • HSBC: 70 York Street

If you just need a currency exchange, you may find two at the Eaton Centre located on levels 1 and 2.

A The Shoppers Drug Mart is located inside the Royal Bank Plaza (Concourse level) just across from Union Station and is open during regular business hours. For a 24-hour drug store, visit the Rexall Pharma Plus located at 250 University Avenue, across the street from our hotel.
A Yes, you can walk to the Art Gallery of Ontario from our hotel, located 1.6 kilometers away and a 22-26 minute walk, depending upon the route. Walk along John St, Simcoe St, or Beverley St and head north until you arrive at the art gallery. If you would prefer a ride, it is just a 6-minute drive.
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The Distillery District is Toronto's only heritage district and is one of the city's largest hubs for arts and culture. This pedestrian-only neighborhood in east downtown draws crowds to its cobblestone streets lined with trendy restaurants, bars, theatres, shops, and art galleries. Set in quaint 19th-Century buildings that once housed a large whiskey distillery, the Distillery District showcases Toronto's inherent culture. Head to Trinity Street and the public square for outdoor markets among the hustle and bustle.

A Azure Restaurant & Bar located in the lobby of the hotel is open for breakfast, lunch, and dinner, and serves fresh coffee all day. If you are venturing out, head to Second Cup, located in the west end of the Metro Toronto Convention Centre's North building, directly connected to the InterContinental Toronto Centre. There is also a Starbucks located at 123 Front Street West and another one in the lower level of Simcoe Place. Tim Horton's (open 24 hours) is located at 55 York Street.
A Ripley's Aquarium of Canada is just a five-minute walk from our hotel. There is no indoor connection to the aquarium, however, you can walk most of the way indoors through the Metro Toronto Convention Centre which is directly connected to our hotel. The InterContinental Toronto Centre Hotel is literally across the street from the aquarium, as well as the CN Tower, Rogers Centre, and Union Station. Feel free to walk right over to the giant touch tanks hosting over 15,000 marine animals. We also offer a fantastic Ripley's special offer which includes two Anytime tickets to the aquarium during your stay. 
A Rabbas Fine Foods (open 24 hours) grocery is located at 361 Front Street West and is a five-minute walk from our hotel, making it easy to pick up snacks and drinks while staying with us at the InterContinental Toronto Centre. You can also visit Longo's at Maple Leafs Square, which is located at 15 York Street, and a three-minute walk southeast.
A Our hotel is located across the street from the CN Tower, Ripley's Aquarium of Canada, and Rogers Centre, with plenty of other Toronto attractions within walking distance. Explore the Art Gallery of Ontario or the Royal Ontario Museum which is a 25-minute walk. Catch a Raptors or Maple Leafs game at Air Canada Centre, just 5 minutes away by foot. Shop and dine at the historic Distillery District or see a show at the Princess of Wales Theatre, also just a quick walk from the InterContinental Toronto Centre. We are also conveniently located near the Union Pearson Express Downtown station.
A Union Pearson Express (UP Express) is located within the Skywalk at Union Station which is a 3-minute walk from the InterContinental Toronto Centre. It departs every 15 minutes between 5:30 am - 1:00 am daily, for $12 per person per way. Between Pearson and Union, UP Express stops at Weston and Bloor stations. Fares are calculated by distance, so you only pay for the distance covered on your way to and from the airport, with shorter journeys costing less than longer journeys. You can buy your tickets here in advance.
A The North building of the Metro Toronto Convention Centre is directly attached to the InterContinental Toronto Centre from the main lobby via sliding glass doors. The South building can be accessed indoors via the Skywalk from the North building. From there, you can also connect directly to the PATH.
A The closest subway station to the InterContinental Toronto Centre is Union Station located 2 blocks east from the hotel, a 7-minute walk. As Canada's busiest transportation hub, you can get to just about anywhere from here or connect to the PATH for even greater access to all of Toronto. You can also catch the Union Pearson Express in the downtown terminal for just $12.
A Although we do not offer a brunch buffet, we do have a brunch a la carte menu available at Azure Restaurant & Bar. Our Breakfast buffet is offered 7 days a week from 7:00 - 10:30 am on weekdays and 7:00 - 11:30 am on weekends. 
A Children under 5 dine free of charge at the Azure Restaurant & Bar breakfast buffet. Kids aged 5-10 years eat at half-price ($14.40), with everyone aged 10 years or older eating at $29 (CAD). Feel free to peruse the buffet in person, or take a peek at our breakfast menu now to tempt your palate. Our Breakfast buffet is offered 7 days a week from 7:00 -10:30 am on weekdays and 7:00 - 11:30 am on weekends.
A Yes, we do offer complimentary valet parking for non-hotel guests joining us for a meal at Azure Restaurant & Bar Please ask your host/ess team to validate your parking ticket before leaving the restaurant. Valet parking is located south of Front Street, west off of Simcoe Street. 
A Our culinary team will try their best to accommodate any allergies and dietary restrictions that guests have. It is best to inform the wait staff of your needs prior to ordering. We do offer a variety of dishes for vegetarian and for gluten-free, but please note that we cannot guarantee that the food served is 100% allergy-free. For any additional questions, please contact the restaurant directly at (416) 597-8142.
A While we don't offer afternoon tea or happy hour specials, every day is happy hour at Azure Restaurant & Bar. Savor signature martinis handcrafted with the best ingredients. Enjoy organic local beers and choose from an extensive list of thoughtfully selected brandy and wine. With pleasant lighting and a modern atmosphere, our lounge area is the perfect place to mix and mingle with friends or fellow guests. 
A Yes, we have two private dining rooms, Sapphire and Turquoise at Azure Restaurant & Bar, that can also be combined for larger parties of up to 80 guests. Featuring a contemporary atmosphere, attentive service, and modern Canadian cuisine, our intimate private dining rooms offer a premium experience for business dinners, receptions and all types of special events. Please contact Azure at (416) 597-8142 or azure@ihg.com. Our sales team will contact you at their next available opportunity.
A Azure Restaurant & Bar accepts most major credit cards including Visa, Mastercard, American Express, debit, and cash (US & CDN). Should you need to visit a bank or currency exchange, we are steps from various branches including two at the Eaton Centre. Check with the host if you have any questions on forms of payment prior to seating.
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We understand that things happen and you may need to cancel your upcoming appointment at Spa InterContinental. A 24-hour notice is required for any cancellation or rescheduling of a single service. We require 48 hours notice for two scheduled services or more. All group bookings at the spa require a 72-hour notice. Please note that full charges will be applied to your credit card if you cancel your appointment without the minimum notice and all appointments booked within the 24-hour period will also be subject to the same cancellation policy. No-shows will be charged 100% of the full treatment price.

A In order to reserve a spa appointment, a credit card is required to make the reservation. It will not be charged until services are rendered, but it will pre-authorize the card. You can switch the form of payment at the time of service. We do accept most major credit cards including Visa, MasterCard, American Express, debit, and cash.
A No, gratuities are not included in the cost of services and are at the discretion of the guest. Customary gratuities range from 15-20% of the service cost. Anything is appreciated. If you are satisfied with your services, we'd love to hear about it and invite you to leave your review on TripAdvisor or Yelp. 
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We will try to accommodate late arrivals as much as possible, but services will finish at the scheduled time so as not to delay the following guest. Full charges will apply. If you need to cancel or reschedule your appointment, we kindly ask that you give us a minimum of 24 hours notice to cancel or reschedule a single service; 48 hours notice is required to cancel or reschedule a group or treatment package. 

 

A All spa guests must be over the age of 13. Anyone under the age of 18 will require parental consent, signed on a health intake form or accompanied by an adult. We offer mani-pedi options perfect for teens, and many acne facials like the Organic Oxygen Infusion Facial for teen guests.
A Please inform the spa staff of any allergies at the time of booking and at arrival so we can make sure it can be accommodated. If you have a preference on what gender your spa attendant is, please mention at the time of booking as well and we will do our best to accommodate. There are no substitutes for any spa service packages
A Unfortunately, we do not offer online booking for spa services. Please call us at (416) 646-5838 during operational hours to secure your reservation. You can view our services online to see what we offer or ask us to suggest some options based on your needs.
A We can provide an insurance receipt for any Registered Massage Therapy Service, as long as it is not paid for by a gift certificate or gift card. These are guidelines set out by the College of Massage Therapists of Ontario. If you wish to have an insurance receipt, please consider using a different method of payment such as credit or debit card, or cash. Receive a 10% discount if you re-book for a future service upon check out.
A Spa InterContinental accepts most major credit cards including Visa, Mastercard, American Express, Debit, Cash (US & CDN Currency). Should you need to visit a bank or currency exchange, we are steps from various branches including two at the Eaton Centre. Check with the host if you have any questions on forms of payment prior to seating. You can also purchase Spa InterContinental gift certificates for convenience.
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