August 19, 2014, Steve Kincade
Room: King Suite on the 19th Floor.
What a delight to stay at the Intercontinental Toronto Centre. I was on a trip to a conference and I wanted to be within walking distance. This seemed like a good choice. Being part of the IHG Hotel line, I was able to take advantage of the priority check in which had me in my room in a few minutes. This was a nice surprise since I arrived after 5 PM and I was concerned about a check-in at this time of day.
No worries at this location. My fist session was at the Roy Thompson Hall at 7 PM which was only about a 4 minute walk from this hotel. I had time to order and eat a delightful room service burger and still had time to walk, not up the street, but rather through the City Way. An internal walkway that went through several of the downtown buildings.
The next two mornings I had a delightful breakfast buffet at Azure, the restaurant inside of the hotel. I do like a buffet, but I am fussy eater in that I want to have fresh, hot, well seasoned food with great service. They have it all here. I usually go do different spots for each meal but I wanted to come back and try more of the food here the second day. Not only was the omelets service excellent, the rest of the choices were all good as well.
I have two other points for you in this review. Usually, I like to give kudo's to a staff member or two that I think went above the call and offered excellent service. I honestly cannot do that here. Everyone from the hotel front desk to the staff at Azure were all great. Fast efficient and making sure I wanted for nothing. Hat's off to the staff here. Good staff means a great management team in the background. This means you should have a great experience as well. I am including a few photo's of staff members.
I did not have time to treat myself at the Spa, but, I did take a walk through and the Spa facilities look very nice. I wish I had of stayed an extra day to unwind from everything and indulge myself here. Maybe next time.
Finally, if this is just a stopover, then this won't impact you as I am sure all the rooms are great, but if you are coming for two or more days, I would highly recommend upgrading to a suite. I did and I was super pleased. It is only a modest increase and to have a separate room, separate from the bedroom to relax in, just make it feel so much more relaxing. I have stayed in other hotels where it was not worth it, but at the Intercontinental Toronto Centre, it is worth the upgrade 100%
I do want to say that the prices might seem high to the budget traveler to stay in the downtown core, but I compared most of the hotels in the business district and I found this hotel to be of great value. If your travels are taking you to Toronto, save on all the daily cab fares and treat yourself to a hotel stay here. I am recommending this one.